Returns and Refunds

We really hope you love every item that you purchase from Face-Case, however, if you do need to make a return all returns must meet our overall guidelines in order for the individual return policy to apply. If you discover a fault with your item you received please follow these steps:

• Faults/Damaged/Missing/Unwanted items should be reported within 7 days of receiving your item(s) via email on contact@face-case.com You will also be advised to take pictures of the damages found on the item(s) delivered before being advised to return the item(s) back to us. These pictures and evidence must be sent back to us within 72 hours of receiving the request.
• Refund for purchased items may be subject to a confirmation on the faulty item.
• Refunds on the returns described by the items above maybe rejected.
• Refunds will be issued to the original form of payment.

Damage caused by airline mishandling is not covered by face-case.com. In this instance we advise you to contact the airline responsible as soon as possible (ideally before leaving the airport where the damage took place). *

*this does not affect your statutory rights

PLEASE NOTE: We do not exchange or refund any personalised products under any circumstances, unless the product has a manufacturer's defect.

Before an item is returned you must contact us via email on contact@face-case.com you will be given the return details and be advised that your order must be returned back to us within 7 working days.

You also have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.